Integrated Disability Management

Whether an incident occurs on the job or at home, the absence of an employee results in lost productivity and higher operating expenses. Spooner offers cost-effective claims management solutions to control both occupational and non-occupational injuries and integrated services for better total management, prevention and savings.

Spooner Integrated Disability Management (IDM) is the most effective return to work service in the industry. Our proactive philosophy and integration of best practices for short- and long-term disability claims management, workers' compensation, and family leave administration provide a program designed to improve productivity and reduce costs.

Spooner IDM focuses on reducing the duration of the disability and assisting employees in returning to work. Successful management of disability cases requires collaborative participation of the employee, employer, and treatment providers, and includes an assessment of medical status and motivational aspects of the disability. The key fundamentals of our claims approach are detailed below:

Single-Source Intake

Provides a single coordinated intake of all claims through designated Claims Cost Control Specialists. This common intake requires only one call to report an STD claim, an FMLA leave, or workers' compensation claim.

Claim Review

Within 24 hours of the first report, Claims Cost Control Specialists conduct a thorough investigation of all the facts, including the background and medical information in the claim.

Precise Medical Triage

Ensures appropriate facilitation of quality care. Complex cases are immediately assigned to Nurse Case Managers for early intervention and aggressive medical case management.

Expert Provider Network

Deployment of our expert provider network including independent medical examinations, vocational rehabilitation, physician advisors, and an Employee Assistance Program (EAP) when needed, keeps the claim on track and moving towards a favorable conclusion.

  • There are both direct and indirect costs associated with employee absences.
  • Direct costs consist of dollars paid in the form of salary continuation or disability benefits.
  • Indirect costs include expenses incurred by the employer to keep the business operation at less than full staff. Examples include paying overtime, temporary help, or accepting a reduction in sales or profits due to lost productivity.

Transitional Work

Establishes expectations for early return to work with a clear emphasis on work initiatives, including modified work assignments and rehabilitation programs.

Seamless System

Eliminates the burden of filing a new application for FMLA or LTD when an employee becomes eligible, or the need to track FMLA concurrently with disability or workers' compensation claims.


Our program design ensures that offsets such as Social Security Disability (SSD) are identified early to assist in mitigating claims costs.

Useful Metrics

CARS, our proprietary integrated claims management system, was designed to provide ease of use, security and the right analytical tools for our staff and our clients. CARS is a paperless web solution with up-to-­date claim information for workers' compensation, disability and FMLA. It contains useful data to measure Spooner's performance as well as trend analysis to prevent future injuries and time loss.

Questions? Please visit our contact page or call us at 1-800-837-1103 ext. 153.


  • Address: 28605 Ranney Pkway Cleveland, OH 44145
  • Toll-Free: 800-837-1103 ext. 153
  • Email:

Spooner Inc. © , Powered by Virteom

User Login