Our proactive philosophy and best practices focus on preventing excessive compensation and medical costs and assisting employees in early, healthy return to work.
Claims Cost Control Specialists are assigned reasonable caseloads to assure all claims receive proper attention. They participate in continuous training and are supported by a team of expert claim managers, actuaries, legal, human resource, and safety professionals.
Problem claims are identified early and controlled. Claims are fully investigated for medical and circumstantial evidence to properly advise clients about the potential financial impact before any decisions are made. Claims are continually scrutinized for additional medical and compensation requests to prevent unnecessary claim costs.
Contested claims are assigned to independent attorneys – not hearings reps. Attorneys attend each hearing fully prepared with detailed documentation provided by Spooner. Our client success rate at hearings is the direct result of the quality evidence and established expectations set by Spooner. Quality legal defense at hearings matters and we realize that unprepared and ineffective TPA hearings reps cannot argue on an employer’s behalf at hearing.
Spooner fosters early return to work with a clear emphasis on work initiatives. Realistic goals and time frames are established early and communicated to all parties. Spooner coordinates the services needed to return employees to the job as quickly and safely as possible, utilizing the best vocational and medical experts available.
Stop wasting time and paper! We can eliminate the burden of warehousing and maintaining workers’ compensation files.
Spooner provides the BWC with the resources needed to complete the audit and maintains compliance.
We provide systematic reporting and requests for recovery from your excess carriers.
Spooner can provide any report regardless of its complexity. Our system is built around our client’s individual needs.