If you haven’t considered trusting Spooner’s family of companies with managing your unemployment claims, maybe you’re not sure what it entails and how much time and hassle it could save. You may have also tried outsourcing this to another vendor in the past and found that their approach really didn’t save you much of anything.

The team at Spooner Risk Control (which encompasses both Spooner Inc and SuretyHR) boasts over 15 years of experience managing unemployment claims, including an attorney that will represent your company at hearing.

Many clients that are new to using our unemployment services have shared that past vendors still required them to log into their portal, submit all the responses and paperwork, then the vendor would send to the state. Our approach is to simply ask for the documentation, submit, and take care of everything. As an unemployment services client, you’d be asked to sign a third-party representation form that will allow any unemployment-related forms and letters to come directly to us so you’re not always the go-between. Here’s a run-down of the services you can expect as an Unemployment Services client:

• Monitor and report all new unemployment claims and notifications
• Submission of claims and responses after requesting information from the employer and submission of any rebuttals 
• File and submit appeals on any base period unemployment notifications or allowed claims
• File appeals to the redetermination unit as needed to deny claims on your behalf
• If required, file appeals for unemployment hearings. We’ll prepare witnesses with any relevant and required information that the hearing officer may ask
• Monitor charges on monthly statements and confirm charges are correct; if inaccurate, we’ll submit appeals on any inconsistencies
• Help reduce state errors and fraudulent payments through charge and tax rate verification

Our team can even handle claims outside of Ohio. On a daily basis, we handle claims in Pennsylvania, Virginia, North Carolina, Illinois, and Indiana - and frequently see claims from Michigan, New York*, Iowa, Missouri, and New Jersey.

Clients have a dedicated team to communicate with, and they’re available to address any questions or concerns you may have about your claims. At the client’s request, we can assist any claimant having issues with the unemployment process. For employers that experience reductions in force or seasonal layoffs, we can even help make those less burdensome for you. We can help create mass layoff numbers that your staff can use, and provide a troubleshooting guide for your staff to walk them through the process.

Our expert staff helps employers keep track of all unemployment claims and issues that may arise. You’ll no longer have to worry about new claim filings, keeping track of appeals and dates, correct charging on claims - we do it all for you.

* New York State law prevents us from representing clients at hearing.