There’s a good chance your company is using an electronic benefits module provided by your payroll processor to handle enrollments, deductions, and payments. These add-ons make enrollments a breeze and should automate a great deal of the employee communication, meaning HR isn’t tasked with reaching out to employees who haven’t completed enrollment, or who have a discrepancy in their enrollment choices. All of these applications are designed with most of the same features and capabilities. Not unlike the payroll processor itself – the differences are usually noticeable in the level of service, support, and communication the employer receives. 

Employee benefits are often a major pain point for HR and management teams. They’ve already been mulled over for months by the time employees receive enrollment materials. The enrollment window is very time-sensitive, and communication between the employer, their broker, carriers, and payroll provider are essential during this timeframe. Typical enrollment windows are between two and four weeks, so any delays responding to employee issues or questions during enrollment can make things more chaotic than usual.  

If communication (either electronic or human) has been a problem in your past open enrollments, consider examining the source of the problem – and how much you’re being charged by your payroll processor for a service that may not be a strong point for them. If having your own benefits implementation specialist, dedicated to making enrollment go smoothly is the solution you’re looking for, please reach out to our team at (440)249-5260 or complete this form on our SuretyHR website.